Just sold a mattress to someone but now they want a refund, saying there's mold. I don't feel like it's mold. What should I do?
Dealing with customer complaints about the products you sell can be a challenging but crucial part of running a business. The stakes are particularly high when selling mattresses, where customer satisfaction is closely linked to health and comfort. Effectively navigating these waters can prevent potential reputational damage and ensure customer trust and loyalty. It is ...